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Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.

  • This electronic record is generated by a computer system and does not require any physical or digital signatures. Welcome to SHANA, an online store where you can buy Handcrafted exclusive products.

  • The terms and conditions contained herein along with the Privacy Policy form an Agreement regulating our relationship with regard to the use of SHANA by you. You must read, agree with and accept all of the terms and conditions contained in this agreement as these terms constitute your legal and contractual obligations towards SHANA for using this website.

  • This agreement is between you and (hereinafter referred to as “Website”). Your use of the Website and services and tools are governed by the terms and conditions (“Terms of Use”) as applicable to the Website. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website,

  • You shall be contracting with SHANA these terms and conditions constitute your binding obligations, with SHANA. If you do not agree or are not willing to be bound by the terms and conditions of this agreement please do not seek to obtain access to or otherwise undertake any activity on the Website. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes.

  • Your continued use of the Website following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use,



  • No registration is required if you use the Website to search products, browse profiles or add products to cart. Registration as a member is free of charge. We reserve the right to refuse service and registration to anyone for any reason at any time.

  • When you register and agree to be bound to these Terms & Conditions, a contract between the Website and you for the use of website is accomplished by default. If you have registered or subscribed to SHANA website, any user identification code or password must be kept confidential and used only by you.

  • We have the right to disable any user identification code or password whether chosen by you or allocated by us at any time if in our option you have failed to comply with any of the provisions of these terms of use.

  • Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website.

  • If you are a minor i.e. under the age of 18 years, you shall not register as a member of the website and shall not transact or use website.

  • As a minor if you wish to use or transact on, such use or transaction may be made by your legal guardian or parents who have registered as users of the website. Website reserves the right to terminate your membership and refuse to provide you with access to the website if it is brought to website’s notice or if it is discovered that you are under the age of 18 years.

  • You declare yourself willing to provide true, accurate, up-to-date and complete information as specified in the course of registration and store and profile generation, and to update this data as necessary from time to time.

  • You shall not transfer or sell your User Name to any other person. We reserve the right to delete accounts that have not completed the registration process, e.g. invalidated registrations.


  • When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with SHANA through electronic records and You give your consent to receive communications via electronic records from SHANA periodically and as and when required.

  • SHANA may communicate with you by email or by such other mode of communication, electronic or otherwise.


  • Membership on the Website is free.

  • There is no charge or fee for browsing and buying products on the Website. However SHANA reserve the right to charge fee and change its policies from time to time. In particular,

  • SHANA may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event,

  • SHANA reserves, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee and related policies shall automatically become effective immediately once implemented on the Website.


  • The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.

  • Limited reproduction and copying of the content of the Website is permitted provided that SHANA name is stated as the source and prior written permission of SHANA is sought.

  • For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.


  • You hereby consent, express and agree that you have read and fully understood the Privacy Policy of SHANA. You further consent that the terms and contents of such Privacy Policy are acceptable to you.


  • All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.


  • All payments must be received by SHANA prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. SHANA accepts payment by cheque/cash, net-banking, Paytm.


  • You hereby consent, express and agree that you have read and fully understood the Shipping and Delivery Policy of SHANA. You further consent that the terms and contents of such Shipping and Delivery Policy are acceptable to you.


  • You hereby consent, express and agree that you have read and fully understood the Return/Exchange and Cancellation Policy of SHANA. You further consent that the terms and contents of such Return/Exchange and Cancellation Policy are acceptable to you.


  • Cancellations will be considered only if the request is made within 24 hours of placing an order.

  • If your order has not been processed, we can cancel it and refund the amount depending upon the mode of payment.

  • However, the cancellation request will not be entertained if the process of producing/ shipping your order has been initiated.


  • You hereby declare that you have provided all necessary Legal Details for the shipment of the product to the destination specified by you in the Order. You further declare that the Product will be acquired for your personal use. The Product will not be sold, resold, bartered or in any way disposed for profit.


  • a) Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, SHANA owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to SHANA without obtaining written authorization from SHANA.

  • b) Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.


  • You agree to indemnify, defend and hold harmless SHANA from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by SHANA that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


  • This Agreement is effective unless and until terminated by either you or SHANA. You may terminate this Agreement at any time by no longer using this Website, provided that all prior uses of this Website shall be governed by this Agreement. SHANA may terminate this Agreement at any time and without notice, and accordingly deny you access to this Website, in SHANA ‘sole discretion for any reason, including your failure to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or SHANA you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.


  • These terms shall be governed by and constructed in accordance with the laws of India and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.


  • If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.


  • Procedure if you have a question or complaint about this web site, please contact us at


    We may change the policy from time to time hence you should check for the same before making a purchase

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