Shipping policy

Shipping Policy

At SHANA, every piece is thoughtfully crafted and carefully packed to ensure it reaches you in perfect condition.
Order Processing & Dispatch
All orders are dispatched within 5–10 business days from the date of order confirmation.
Dispatch timelines may vary slightly during launches, sales, or high-volume periods.
Shipping Timeline
Once dispatched, orders are typically delivered within 3–5 business days, depending on the serviceability of the delivery pin code.
Delivery Partners
We work with reputed and reliable delivery partners to ensure safe and timely deliveries across India.
Non-Serviceable Pin Codes
In case a delivery pin code is deemed non-serviceable by our courier partners, the order will be cancelled.
For prepaid orders, the refund will be processed within 3–7 business days to the original mode of payment.
For partially paid/COD orders, the advance amount paid will be non-refundable and forfeited.
Delays & Exceptions
While we strive to adhere to the timelines mentioned above, delays may occasionally occur due to unforeseen circumstances such as weather conditions, logistics disruptions, public holidays, or operational challenges.
In such cases, customers will be informed and updated accordingly.
For any shipping-related queries, please feel free to contact us at [your email/contact details].